Wholesale: Products & Services
Based on the Wholesale Products and Services in your Interconnection Agreement, to support your service delivery functions, Brightspeed offers you various tools and electronic methods to access Brightspeed's Operations Support Systems (OSS). Electronic access to ordering and repair systems, as well as billing outputs for Interconnection Products and Services, can be accomplished via Direct Connection and Web Access.
Log on to download data files to your local PC or network server. Requires you purchase and install CONNECT Direct software (WIN 95 version) for output files. Contact your Brightspeed Service Manager to obtain specific requirements.
Allows processing large volumes of ordering, repair and data requests and recommended if you will be generating large data volumes or if you have more than 50 staff members who will be accessing our ordering and repair systems. Requires you to install a full T1, fractional T1 or Frame Relay circuit with software requirements that may include CONNECT Direct (NDM), or File Transfer Protocol (FTP), or File Transfer Protocol Secure (FTPS) Explicit SSL (Secure Socket Layer) based on the use of the circuit.
Provides access to numerous Brightspeed systems to process orders, download data and/or access your billing data files from your PC using a web browser.
Contact Brightspeed's IT-Wholesale Systems Help Desk at (888) 796-9102 for assistance if you experience problems connecting to Brightspeed once your connectivity and security access has been established. Additional information about Brightspeed's Information Technologies Wholesale Systems Help Desk (IT-WSHD), including hours of operation, can be found in the Wholesale Systems Help Desk Section of our OSS Production Support web page.
Information about the Unplanned Notification Process can be obtained from Brightspeed's OSS Production Support.
The following is a list of resources, systems and network tools available that support the pre-ordering, ordering, repair and maintenance functions through data files, access to systems for ordering and repair, and billing files:
CLEC PIC / LPIC Verification Process
Submit and receive batch files containing PIC/LPIC information
Customer Electronic Maintenance and Repair (CEMR)-Maintenance Ticketing Gateway (MTG)
Graphical user interface for trouble administration activities such as creating and editing trouble reports, monitoring status and reviewing trouble history on Circuit IDs
Directory Listing Inquiry System (DLIS)
Information on Directory Listing Inquiry System
Electronic Customer Reporting (ECR)
Provides access to CLEC Performance Results Report
FLI – Fiber Data Reports Tool
Information on fiber facilities is contained on Fiber Data Reports User Guide.
Submit Local Service Requests via our web based IMA Graphical User Interface (GUI) or our Extensible Markup Language (XML) tools.
Maintenance Ticketing Gateway (MTG)
Electronic gateway used primarily to process mechanically telephone circuit repair activities
Metallic Designed Facility Inventory Tool (MIT)
Information contains installed and spare copper spans between the Central Office and some other location. This other location could be either another Central Office or a customer location.
Electronic Administration and Service Order Exchange (EASE) Virtual Front Office (VFO)
Use a Graphical User Interface (GUI) to electronically submit Access Service Requests (ASRs) to request trunking and facilities between you and Brightspeed for Local Interconnection Services, interstate and intrastate-switching access, and private line transport services offered for the origination and/or termination of inter-exchange traffic. Or, submit those ASRs electronically via real-time XML transactions.
The matrix below identifies the documents and forms used to establish and/or change connectivity and security to Brightspeed's OSS tools for the access methods summarized in the Introduction Section of this document. Downloadable documents and forms are available in Systems General Information.
Access Method | Tool or Data File | Forms Need to Submit |
Dial Up | • Resale Billing/Ordering Outputs • TAXI | • For access to TAXI contact your Brightspeed Service Manager |
Direct Connection | • Resale Billing/Ordering Outputs • CABS • Interconnect MPB • Output/Input • SAG/FAM • EXACT • MTG | Bill Media Form |
Web Access | • Brightspeed Protected Internet Delivery User’s Guide (CPID) The CPID provides a secure communications mechanism data transfer on internal and external networks includes instructions for File Transport User Interface and trouble shooting. | The Brightspeed Protected Internet Delivery User's Guide can be found at http://qpid01.Brightspeed.com The User's Guide provides system and user requirements for applications and data transfer on internal and external networks. |
Brightspeed™ B2B Gateway will allow users to access their files in the same manner as CPID and is replacing it. It offers similar functionality as CPID plus additional features. | For the Brightspeed™ B2B Gateway Web Access Guide click here | |
•Electronic Administration and Service Order Exchange (EASE) Virtual Front Office (VFO) | •To access the Electronic Administration and Service Order Exchange (EASE) Administration Guide click here. | |
• CEMR-MTG | • Request for User Access to Brightspeed's Systems via Digital Certificate or CPID for the system you need. (Downloadable Excel forms provided below) • Request for IMA System Administrator Set Up - Dedicated Access Only (only for IMA) | |
Internet via SFTP | Files currently on CPID will also be available via the Brightspeed™ B2B Gateway via the SSH/SFTP protocol | The files can be pulled from the Brightspeed™ B2B Gateway via the SSH/SFTP protocol or it can push the files to your server via SSH/SFTP protocol |
Internet via FTP over TLS (FTP/S) | Files currently on CPID will also be available to be sent by the Brightspeed™ B2B Gateway via FTP over TLS to your server | The files can be pushed from the Brightspeed™ B2B Gateway to your server FTP over TLS |
MS Excel Downloads:
Local Brightspeed 101 "Doing Business with Brightspeed"
View additional Brightspeed courses in the Course Catalog.
Last Update: January 31, 2019