Contact Support
-
Brightspeed
Business Support
Brightspeed is dedicated to providing quick
and efficient support to resolve your service issues.
What type of business do you have?
Wholesale support
Wholesale Customer Care
Sales and support for Wholesale
products and services
Wholesale Support
Support for ASR Care and LSR Care
Repair Escalations
EASE
Customers Submitting ASRs and/or LSRs for non-converted states continue to use EASE for your orders.
Visit EASE
UOC
For LSRs in Georgia and Michigan orders will be submitted through the new UOC platform beginning in the second half of 2024.
Visit UOC
LNP
For LNPs in Georgia and Michigan orders will be submitted through the new Port Out Automation platform beginning in the second half of 2024.
Visit LNP
Repair
Maintenance, ticket creation, and status
PRI | Electrical | Optical | DWDM
833-363-2888 Option 1
Ethernet | DIA | ATM | Frame Relay
833-363-2907 Option 1
POTS | HSI | DSL | Toll Free Services
Robocalling Mitigation
Call Blocking Redress Assistance
We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:
• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider
Please provide further information if you are aware of multiple instances of your phone calls being blocked.
Rural Call Completion
Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Brightspeed via email at rcc@brightspeed.com or call us at 833-372-2100.
Please be prepared to provide the following information:
• Both to and from telephone numbers
• The time and date of the call that experienced the issue
• A brief description of the issue, and a description of any testing already completed
Frequently
Asked
Questions
Who is Brightspeed?
We’re on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet.
With an agreement reached in August 2021 between Connect Holding and Lumen Technologies—through funds managed by Apollo Global Management—Brightspeed was formed to build a fiber network that will serve more than 6 million homes and businesses in 20 states across the Midwest and Southeast.
Where can I find more information about managing my Brightspeed Enterprise account?
If you are an existing Enterprise customer with questions about ordering, billing, or another area of your account, visit our Enterprise FAQ page for more information.
Where can I find more information about managing my Brightspeed Wholesale account?
If you are an existing Wholesale customer with questions about ordering, billing, or another area of your account, visit our Wholesale FAQ page for more information.
