Business Solutions
Small Business
Products and services for businesses with fewer than 20 employees
Enterprise
Enterprise-grade solutions for organizations with more than 20 employees
Public Sector
Designed to support higher education, government agencies, and the communities they serve
Industries
Tailored solutions that are propelling their industries forward
Wholesale
Products and services purchased for resale
Channel Partner
Flexible solutions for your prospects and customers
Business Solutions
Small Business
Products and services for businesses with fewer than 20 employees
Enterprise
Enterprise-grade solutions for organizations with more than 20 employees
Public Sector
Designed to support higher education, government agencies, and the communities they serve
Industries
Tailored solutions that are propelling their industries forward
Wholesale
Products and services purchased for resale
Channel Partner
Flexible solutions for your prospects and customers
Support
Small Business Support
Support for Small Business customers
Enterprise Support
Support for Enterprise
Wholesale Support
Support for Wholsale
Resources
Sign In
Small Business Portal
Portals available for managing account of Small Business owners
Business Portal
Business portal sign in
SupportRepair Escalations
If you are an existing Medium and Enterprise, Public Sector, or Wholesale customer and have an existing repair ticket or issue you need escalated, select a service, and then call the appropriate point of contact.
Which service do you need help with today?
Business Broadband Fiber
To help us resolve your issue as quickly and efficiently as possible, please have available your ticket number, the affected circuit ID(s), and the last update received on the ticket.
Brightspeed Business Broadband Fiber Repair
POTS | HSI
To help us resolve your issue as quickly and efficiently as possible, please have available your ticket number, the affected circuit ID(s), and the last update received on the ticket.
PRI | Electrical | Optical | DWDM
If you have an issue that requires escalation, start with the first level of contact and work your way up as needed. To help us resolve your issue as quickly and efficiently as possible, please have available your ticket number, the affected circuit ID(s), and the last update received on the ticket.
Check status
First level
Electrical and Optical Services
833-363-2888
Second level
Manager on Duty
Network and Infrastructure Services
833-363-2291
Third level
Senior Manager (On Call)
Network and Infrastructure Services
833-363-2305
Fourth level
Director (On Call)
Network and Infrastructure Services
833-363-2311
Fifth level
Head of Customer Experience
Repair and Service Assurance
833-363-2320
Brightspeed Control Center
You can use Control Center on virtually any device, at any time, and from anywhere with an internet connection.
Sign in to Control Center
Ethernet | DIA | ATM | Frame Relay
If you have an issue that requires escalation, start with the first level of contact and work your way up as needed. To help us resolve your issue as quickly and efficiently as possible, please have available your ticket number, the affected circuit ID(s), and the last update received on the ticket.
Check status
First level
Ethernet | DIA | ATM | Frame Relay
833-363-2907
Second level
Manager on Duty
Network and Infrastructure Services
833-363-2291
Third level
Senior Manager (On Call)
Network and Infrastructure Services
833-363-2305
Fifth level
Head of Customer Experience
Repair and Service Assurance
833-363-2320
Brightspeed Control Center
You can use Control Center on virtually any device, at any time, and from anywhere with an internet connection.
Sign in to Control Center
Residential support
Connect with an agent for help with a Residential repair ticket or issue.
Voice and Internet Repair
Small Business support
Connect with an expert for help with a Small Business repair ticket or issue.
Voice and Internet Repair
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