Signing in to Control Center for the first time

When you first sign in to Control Center, you'll need to do a few things that you won't need to do on subsequent logins: acknowledging the user agreement, setting a password, and creating security questions with answers.

To sign in to Control Center for the first time:

1. Click Continue.
   

1. Type your username, then click NEXT.
   

1. Type your temporary password, then click SIGN IN. (If you registered yourself for Control Center, type the password you chose when you registered.)
   

1. Read through the user agreement, then click Agree.

1. In the Reset Password section, fill in the Current Password, New Password, and Confirm New Password fields. (Get help choosing a password)
   

1. In the Security Questions section, select two security questions from the lists and type the answer to each question. Remember, your answers are case sensitive.
   

1. Click Save & Go to Control Center.
   
   You've finished setting up your Control Center user profile. The Control Center homepage appears. Use the tabs on the left to manage your services: Admin, Services, Monitoring, Billing, and Support. The homepage contains widgets that help you quickly access data related to your Brightspeed service, such as open orders and tickets and upcoming network maintenance. Learn more about the Control Center homepage.
   

1. Next, double-check the profile information (phone number, address, etc.) your system administrator entered when your account was created. In the upper-right corner above the main navigation tabs, click your username and then click My Profile.
   

1. Verify the information in your profile:
   
   
   • If everything looks good, you're ready to start using Control Center.
     
     
   • If you need to make changes, click Update User Details, make your changes, then click Return to Profile.