How to view your bill in My Brightspeed

You can view, save, and print your bill any time using My Brightspeed online or the app.

Can't find your bill after you sign in?

Have you canceled or changed your Brightspeed service recently? These are the most common reasons your bill would not appear when you log in to your account.

Account closed/canceled service

If you cancel your Brightspeed service, your access to billing online will end on the date the service is disconnected. You will receive your final bill by mail.

Account number change

Your bill is tied to your account number, and some types of account activity can cause your account number to change, including:

  • You moved to a new service address.

  • Your account was disconnected and then reconnected, either voluntarily or because of non-payment.

  • The owner (or "responsible party") on the account was changed by request. This includes legal name changes, such as when a person gets married.

If your account number has changed, you'll need to add the new account to My Brightspeed in order to view and pay your bill.

If the account changes listed above don't apply to you, but you still aren't able to see your bill when you log in, it could be due to system maintenance. This sometimes occurs late at night and on weekends. We apologize for the inconvenience and suggest that you try checking back a short time later. Most updates are complete within a few hours.

Was this page helpful?