Get answers to your frequently-asked questions (FAQs). If you don’t find what you need, you can contact the Brightspeed Enterprise Customer Support team directly at 833-363-2400, or visit our Business Support page.
Select a topic to view relevant questions and answers.
Can you please provide the current and New Service Wire Center (SWC)?
All Service Wire Centers remained the same.
Can you please provide the current and New Service Provider Identification Number (SPID)?
Brightspeed’s SPID did not change. You can continue using 0661.
Did circuit IDs change on Day 1 in Brightspeed territory?
There was no change to circuit information.
What is the Brightspeed Trouble Admin number to call for all trouble ticket activities?
Brightspeed is closed for the following holidays:
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New Year’s Day |
Wednesday, January 1, 2025 |
Martin Luther King Jr. Day |
Monday, January 20, 2025 |
Memorial Day |
Monday, May 26, 2025 |
Independence Day |
Friday, July 4, 2025 |
Labor Day |
Monday, September 1, 2025 |
Thanksgiving Day |
Thursday, November 27, 2025 |
Day after Thanksgiving |
Friday, November 28, 2025 |
Christmas Eve |
Wednesday, December 24, 2025 |
Christmas Day |
Thursday, December 25, 2025 |
New Year's Day |
Thursday, January 1, 2026 |