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Enterprise FAQs

Get answers to your frequently-asked questions (FAQs). If you don’t find what you need, you can contact the Brightspeed Enterprise Customer Support team directly at 833-363-2400, or visit our Business Support page.
 

Select a topic to view relevant questions and answers.

 

 

Ordering

Can you please provide the current and New Service Wire Center (SWC)?

All Service Wire Centers remained the same.

Can you please provide the current and New Service Provider Identification Number (SPID)?

Brightspeed’s SPID did not change. You can continue using 0661.

Did circuit IDs change on Day 1 in Brightspeed territory?

There was no change to circuit information.

What is the Brightspeed Trouble Admin number to call for all trouble ticket activities?

  • Mass Markets/ Small Business / Enterprise Billing: 833-692-7773
  • Enterprise Sales and Portal Support: 833-369-1900
  • Wholesale: 833-363-2400
  • Enterprise Service Assurance (Pri/Electrical/Optial/DWDM: 833-363=2888 Opt. 1, 2
  • Enterprise Local Ethernet/ATN/Frame/DIA: 833-363-2907 Opt. 1, 1
  • These numbers are available on Customer Support | Brightspeed. Additionally, Brightspeed will publish access to self-service tools for trouble ticket creation and status.

 

 

Brightspeed holiday calendar

Brightspeed is closed for the following holidays:

Holiday Date observed

New Year’s Day

Wednesday, January 1, 2025

Martin Luther King Jr. Day

Monday, January 20, 2025

Memorial Day

Monday, May 26, 2025

Independence Day

Friday, July 4, 2025

Labor Day

Monday, September 1, 2025

Thanksgiving Day

Thursday, November 27, 2025

Day after Thanksgiving

Friday, November 28, 2025

Christmas Eve

Wednesday, December 24, 2025

Christmas Day

Thursday, December 25, 2025

New Year's Day

Thursday, January 1, 2026

 

 

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