Important: If your internet or phone service is not working and you usually need to enter a PPPoE username and password to bring your modem and home internet/phone online, after installing it or after a reset, then follow these instructions to troubleshoot your service.
If you have a non-brightspeed modem and your internet or phone service is not working, then follow these instructions to troubleshoot your service.
When service stops working, it's usually for one of these reasons:
Use Troubleshooter to help identify the cause of your issue. With your account number and zip code, you can diagnose problems with your service.
Need help with Troubleshooter? See our tips for using this tool.
This tool indentifies known outages or existing problems with your line, and starts the repair process if needed without having to make a call. You can use the troubleshooter to do the following:
If the problem is within your home and not the larger network, you may be able to fix it yourself. You might be suprised by how often a service problem is solved by these two simple solutions:
Or try one of these other troubleshooting articles:
If you need more assistance, contact our support team. We're here to help!
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