Using your Zyxel C3510XZ modem

Recommended Brightspeed modem

Features of the Zyxel C3510XZ

WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11 ax (backwards compatible with 802.11 a/b/g/n/ac)
Auto channel selection
Up to 4 wireless networks (SSIDs)
WPS / WPS 2.0 compatible
IPv4 / IPv6 compatible
WPA2-PSK security

Works with these Brightspeed internet services:

Fiber (GPON) – up to 940 Mbps

Note: Listed speeds reflect the maximum download speed the technology can deliver on Brightspeed services. In-home speeds may differ based on router setup, devices and other factors.

Front and back details of the C3510XZ modem/router

Front and back diagram of Zyxel C3510XZ modem

Modem troubleshooting tips

Did you know? If your internet connection is spotty or slow, the best place to start is rebooting your modem.
Still not running right? Check to see if you need to update the modem's firmware.

Download the latest firmware for the C3510XZ

Tip: If the firmware link doesn't work, try another browser (Chrome is known to have issues with this kind of link). Or, right-click the link, select "copy link address", then paste the link into a new browser tab.

Setting up and getting connected

This modem must be installed and set up by a technician to activate your internet service. Once the connection is established, you can start connecting devices to your home network.

Connect devices to WiFi

You can access the Network Settings menu to explore several options, listed below. Many of these are considered advanced options, which most users will not need to access for regular use. The most common options are shown in bold.

Broadband (this is where your tech will set up the WAN connection during installation)
Wireless
Home Networking
Routing
QoS (Quality of Service)
NAT (Network Address Translation)
DNS (Domain Name System)
IGMP/MLD
Vlan Group
Interface Grouping

Zyxel user interface - Network Settings menu

Helpful WiFi topics

Change WiFi settings

Connect devices to WiFi

Improve your WiFi signal

Common WiFi problems

2.4 vs. 5 GHz WiFi

The Security menu allows you to view settings to control access to your home network, including these options:

Firewall
MAC Filter
Parental Control - see next section for details
Scheduler Rule
Certificates

With Parental Control you can set limitations on WiFi access, as well as define specific users within your household.

1. Start by using the slider button at the top to enable Parental Control. Blue means it is enabled; gray means it is disabled.

2. From here you can click "Add more profile" to create new user profiles for your family members. You can also turn existing profiles on or off with the slider, or select the arrow at the bottom to edit controls you have already created.

Zyxel user interface - Parental Control 1

3. To create a new profile, type the name of the user into the box on the left, and make sure the slider is blue to indicate "Active." Under "Profile Device List," you will be able to check and modify the list of devices that person uses. Then click "Next" to set up a schedule.

Zyxel user interface - Parental Control 2

4. Modify an existing schedule, or click "Add New Schedule." Then you can set hours and days that the user will be blocked from getting online. When you are finished, click "Save."

Zyxel user interface - Parental Control 3

Repeat these steps for each user you want to set controls on.

The System Monitor menu is similar to the "Modem Status" menu on some other modems. This allows you to see various logs and data related to the performance and operation of your modem/router, such as:

Log
Traffic Status
ARP Table
Routing Table
Multicast Status
WLAN Station Status

Zyxel user interface - System Monitor menu

The Maintenance menu gives you a number of settings and actions that help keep your modem running well over time, including these options:

System
User Account
Remote Management
SNMP
Time (check that the system time is correct if you want to set up schedules through parental controls)
E-mail Notification
Log Setting
Firmware Upgrade
Backup/Restore
Reboot
Diagnostic

Setting up new service? Please note that a phone jack is required to set up Brightspeed internet service in your home. If you don't have a jack, chat with us to have one installed.

Top modem/router topics

View all Modem/Router topics

Introducing WiFi 6

WiFi 6 is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. Compared to WiFi 5, it delivers:

Up to 3x the connectivity speed
Up to 4x the data capacity
Up to 75% less lag time (latency) for gaming and video applications

Top tools

Internet Speed Test

Troubleshooter & Outage Check

Where's My Technician

Service Appointment Manager

Modem Compatibility

Find Available Services

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Brightspeed services support

Using your Zyxel C3510XZ modem

Click to open C3510XZ speed specifications

Modem setup

Network Settings

Security

Parental Controls

System Monitor

Maintenance

Top modem/router topics

Introducing WiFi 6