Business Solutions
Small Business
Products and services for businesses with fewer than 20 employees
Enterprise
Enterprise-grade solutions for organizations with more than 20 employees
Public Sector
Designed to support higher education, government agencies, and the communities they serve
Industries
Tailored solutions that are propelling their industries forward
Wholesale
Products and services purchased for resale
Channel Partner
Flexible solutions for your prospects and customers
Support
Small Business Support
Support for Small Business customers
Enterprise Support
Support for Enterprise
Wholesale Support
Support for Wholsale
Sign In
Small Business Portal
Portals available for managing account of Small Business owners
Business Portal
Business portal sign in

Wholesale: Systems Transformation FAQs

If you have specific questions that are not addressed in our FAQs section, please email wholesaletransformation@brightspeed.com.
 

Select a topic to view relevant questions and answers.

General

General

General

How can I contact Brightspeed if I have more questions?

 
 
 

How often will Brightspeed update The Transformation Webpage and FAQs?

 
  • Updates will be provided for major milestones or approximately every two weeks and continuing throughout the life of the systems transformation.
 
  • Updates will be provided for major milestones or approximately every two weeks and continuing throughout the life of the systems transformation.
 
  • Updates will be provided for major milestones or approximately every two weeks and continuing throughout the life of the systems transformation.

What is the Wholesale: Systems Transformation?

 
  • Following the close of our transaction in October 2022, Brightspeed communicated that for a period not to exceed two years, we would operate on a replicated version of existing OSS infrastructure under TSA agreement with the legacy company. It has always been a part of our transformation plan to migrate to systems that are purpose built for Brightspeed to simplify our customer experience, optimize our solution support, and modernize our approach to technology.
 
  • Following the close of our transaction in October 2022, Brightspeed communicated that for a period not to exceed two years, we would operate on a replicated version of existing OSS infrastructure under TSA agreement with the legacy company. It has always been a part of our transformation plan to migrate to systems that are purpose built for Brightspeed to simplify our customer experience, optimize our solution support, and modernize our approach to technology.
 
  • Following the close of our transaction in October 2022, Brightspeed communicated that for a period not to exceed two years, we would operate on a replicated version of existing OSS infrastructure under TSA agreement with the legacy company. It has always been a part of our transformation plan to migrate to systems that are purpose built for Brightspeed to simplify our customer experience, optimize our solution support, and modernize our approach to technology.

Which processes do these changes affect?

 
  • The TSA period with Lumen will be ending and Brightspeed will be moving to new platforms that deliver more features and better performance. Ordering, provisioning, billing, and repair tools will all receive process enhancements.
 
  • The TSA period with Lumen will be ending and Brightspeed will be moving to new platforms that deliver more features and better performance. Ordering, provisioning, billing, and repair tools will all receive process enhancements.
 
  • The TSA period with Lumen will be ending and Brightspeed will be moving to new platforms that deliver more features and better performance. Ordering, provisioning, billing, and repair tools will all receive process enhancements.

When do these changes begin?

 
  • This will be a phased migration to the Brightspeed system stack. The Phase 1: Conversion 1 customer facing system transition began in October 2024.
 
  • This will be a phased migration to the Brightspeed system stack. The Phase 1: Conversion 1 customer facing system transition began in October 2024.
 
  • This will be a phased migration to the Brightspeed system stack. The Phase 1: Conversion 1 customer facing system transition began in October 2024.

How will these changes be communicated to customers?

 
  • Launched in September 2023, Brightspeed built a new web page that contains updates around our Wholesale: Systems Transformation. The web page provides insights on the changes as they are planned and implemented throughout the process. Our team will also be conducting several Wholesale Customer Forums to present opportunities for open communications with you, our wholesale partners, about these transitions.
 
  • Launched in September 2023, Brightspeed built a new web page that contains updates around our Wholesale: Systems Transformation. The web page provides insights on the changes as they are planned and implemented throughout the process. Our team will also be conducting several Wholesale Customer Forums to present opportunities for open communications with you, our wholesale partners, about these transitions.
 
  • Launched in September 2023, Brightspeed built a new web page that contains updates around our Wholesale: Systems Transformation. The web page provides insights on the changes as they are planned and implemented throughout the process. Our team will also be conducting several Wholesale Customer Forums to present opportunities for open communications with you, our wholesale partners, about these transitions.

Is there an update as it relates to the Systems Transformation schedule?

 
  • Brightspeed recently announced a change to the system transition which began with Phase 1, Conversion 1 in October 2024 and should be completed by the end of 2025. Through continued communications, we will partner on these updates and implement a plan that leads to a seamless transition. We began releasing information about the transition in October 2023 and will continue to communicate important updates and milestones until the migration is complete. These updates will be available on the web page, sent via Wholesale Communication and will be covered periodically with your account team.
 
  • Brightspeed recently announced a change to the system transition which began with Phase 1, Conversion 1 in October 2024 and should be completed by the end of 2025. Through continued communications, we will partner on these updates and implement a plan that leads to a seamless transition. We began releasing information about the transition in October 2023 and will continue to communicate important updates and milestones until the migration is complete. These updates will be available on the web page, sent via Wholesale Communication and will be covered periodically with your account team.
 
  • Brightspeed recently announced a change to the system transition which began with Phase 1, Conversion 1 in October 2024 and should be completed by the end of 2025. Through continued communications, we will partner on these updates and implement a plan that leads to a seamless transition. We began releasing information about the transition in October 2023 and will continue to communicate important updates and milestones until the migration is complete. These updates will be available on the web page, sent via Wholesale Communication and will be covered periodically with your account team.

What are the different phases of migration?

 
  • The IT Transformation will happen in three primary phases: (1) Local Service Request (LSR) Migration, (2) Ethernet Access Service Request (ASR) Migration, and (3) TDM/Copper Access Service Request (ASR) Migration. Within each phase, there will be multiple conversion windows migrating services and customers at the STATE/ICSC/OCN level.
 
  • The IT Transformation will happen in three primary phases: (1) Local Service Request (LSR) Migration, (2) Ethernet Access Service Request (ASR) Migration, and (3) TDM/Copper Access Service Request (ASR) Migration. Within each phase, there will be multiple conversion windows migrating services and customers at the STATE/ICSC/OCN level.
 
  • The IT Transformation will happen in three primary phases: (1) Local Service Request (LSR) Migration, (2) Ethernet Access Service Request (ASR) Migration, and (3) TDM/Copper Access Service Request (ASR) Migration. Within each phase, there will be multiple conversion windows migrating services and customers at the STATE/ICSC/OCN level.

Need assistance?
We're here to help.